Real people helping real people
An employee owned, people first philosophy
Our Team & Values
At Orbis, our team is united by a shared passion for making a meaningful difference in the lives of the people we support.
We believe that when you truly care about those you serve, you don’t just provide support—you create an environment where people can thrive, feel respected, and achieve their goals. Every member of our team brings a unique combination of skills, experience, and empathy to the work we do, ensuring that the support we offer is both professional and heartfelt.
Employee-Owned, People-Focused
As part of an employee-owned trust, every member of the Orbis team has a personal stake in the success of the organisation. This model is not just a business structure; it’s a reflection of our core values. Because we own a part of Orbis, we are all invested in its growth, its people, and its mission. This sense of ownership encourages a deeper level of accountability, commitment, and pride in the work we do.
A Culture of Purpose & Pride
Being employee-owned means we all share in the responsibility of upholding Orbis’ mission.
Our staff are not just employees—they are partners in delivering the highest quality support. This unique ownership structure fosters a culture of collaboration, where every team member has a voice and a vested interest in making positive, lasting impacts.
Together, we create an environment where purpose and professional pride go hand in hand. Every day, we are driven by the shared goal of improving lives and providing support that not only meets but exceeds expectations. We’re not just working for a company—we’re working for the people we support, and for the community we’re proud to serve
At Orbis, we believe in recognising the incredible work our staff do every day. That’s why we have regular pay reviews to ensure our hourly rates stay competitive.
We also offer enhanced pay for bank holidays, showing our appreciation for those who go the extra mile during key times of the year.
As part of our employee-owned trust, staff are also eligible for an annual tax-free bonus, directly sharing in the success of the organisation.
We’re proud to offer a range of financial support, including:
- A long-term sick pay scheme, fully funded by Orbis after 8 weeks of continuous absence
- A life insurance policy providing peace of mind for you and your loved ones
- A pension scheme through Nest
- A retirement benefit for staff who have been with us for 10 years and are of retirement age
We know that great workplaces offer more than just a paycheck.
At Orbis, we offer a wide variety of benefits designed to support, reward and celebrate our amazing team:
- Life insurance scheme
- Friend referral bonus – help us grow our team and earn a reward
- Christmas savings club – save for the festive season, stress-free
- Funded social events and nights out – to relax, connect and have fun
- Monthly prize draws – just for being part of the team
- Extra days holiday – for staff who’ve been with us over 5 years
After one year of service, all staff are enrolled in Smart Health, a wellbeing platform that offers:
- 24/7 access to a virtual GP
- Fitness programmes
- Nutrition consultations
- Health checks
All managers receive Mental Health First Aid training, equipping them to recognise early signs of mental health challenges in their teams and to respond with compassion, care, and appropriate support or referrals.
We also host regular wellbeing workshops and talks, inviting expert speakers to share insights and open up important conversations across the organisation.
At Orbis, the wellbeing of our team is just as important as the support we provide to others.
We’re proud to have been a registered Mindful Employer since 2019, demonstrating our long-standing commitment to creating a positive, supportive workplace where staff feel safe, respected, and heard.
We actively encourage open conversations about mental health and ensure that the right support is always available when it’s needed.
Word from Will
I’m Will, and I joined Orbis in April 2018 and began supporting a young man in his own home. While working in this service I learned a lot of new skills and gained valuable experience, I then gained my level 3 and became a deputy service leader, and continued my professional development supported by the company and eventually I progressed to a service leader and gained my Level 5 diploma. I now manage a team of 12 people who work hard to make a huge difference in someone’s life. Orbis are a company that genuinely care about their staff and are supportive, offering progression opportunities and qualifications. Orbis also have strong person-centred values which resonates with the support we provide as an organisation.
Since starting in 2018, I have felt very supported by Managers, Senior Management and office staff, they are always very supportive.
I love my job at Orbis and I am proud to be part of The Orbis Team. Orbis delivers person-centred care, which is something I am passionate about, and all services are bespoke.
Training & Development
At Orbis, we know that great support starts with great training.
Training & Development
At Orbis, we believe that great support begins with great training. Providing exceptional support requires the right skills, knowledge, and confidence—and we’re committed to ensuring that our team members are equipped with all of this from day one.
Bespoke Training for Every Team Member
Every individual we support is unique, and so is the training we provide. Our training is tailored to the specific needs of the people our staff support, ensuring that each team member feels confident, capable, and fully prepared to deliver our outstanding service.
We have a dedicated training classroom and an experienced in-house team that delivers both essential and refresher training throughout the year. Additionally, we partner with external professionals to provide specialist training in areas such as:
- First Aid
- PMVA (Prevention and Management of Violence and Aggression)
- PBS (Positive Behaviour Support)
Qualifications & Career Development
At Orbis, we are deeply committed to the growth of our team. We actively support staff to pursue recognised qualifications in Health and Social Care, helping them develop their careers and reach their full potential. We offer Diploma sessions and enroll staff at all levels, from Level 2 through to more advanced qualifications.
Autism Champs: Training with Lived Experience
One of the things we’re most proud of is our Autism Champs team. This unique group of staff members bring their own lived experience into our Autism training, making it not only more meaningful and relevant but also deeply impactful for everyone involved. It’s this combination of professional expertise and personal understanding that sets our training apart.
Progression & Internal Opportunities
We believe in growing from within.
When new opportunities arise, we always promote from within the organisation first, giving our staff the chance to take the next step in their careers. Whether you’re starting out as a support worker or looking to move into a leadership position, Orbis offers the training, mentorship, and support you need to grow.
We are proud to have over 15 of our current Service Leaders and Deputy Service Leaders who began their journey with us as Support Workers. Their progression is a testament to the supportive and nurturing culture we’ve built, and the value we place on developing talent from within.
Giving Back to Our Communities
Our commitment to people extends beyond our services.
- Learning Disabilities North East
- Grace House, Sunderland
- Newcastle West End Food Bank
- Guide Dogs (North East)
- The Bay Foodbank
- Cash for Kids (North East)
- FACT Cancer Support
- Tyneside Mind
- MND Association (North Tyneside)
Life-changing impacts.
Orbis are proud to be part of a partnership of success alongside those we support and provide for in our communities.
